What do you need to reserve?
We will need your contact information, the address of the special event and a $100 deposit to lock in your date and time; the deposit is fully refundable with a 15 days notice of cancellation, excludes Holidays (via text or email). All events must be paid in full 7 days before the event.
What is your refund/cancellation policy?
Fortunately, our self contained Mobile Video Game Theater provides an awesome environment, rain or shine. However, we understand that sometimes things simply come up. Rescheduling an event is always an option and can be done one time without incurring any cancellation charges.
A cancellation fee of 100% applies to cancellation made less than 36 hours in advance
A cancellation fee of 50% applies to cancellation made less than 7 days in advance
A cancellation fee of $100.00 applies to cancellation made less than 14 days in advance
A Full Refund will be provided for cancellations made 15 days in advance
How many people can Game Runner accommodate?
The Game Runner Mobile Video Game Theaters can handle 24 or 36 players.
Is there a minimum age for the players?
While people can start gaming at a very young age, we ask that our attendees be able to read and take direction from the staff. Therefore, we do ask that at least one adult/host be present to supervise 5 years and under children.
How much space does Game Runner require?
We require about 35 feet of fairly level space for parking, plus some room to pull in and out. The Game Runner Mobile Video Game Theater should fit in front of almost any house but may block your driveway. In parking lots we take between 7-8 parking spaces. The ability to pull straight into curb side parking is preferred as parallel parking a 20 or 28 foot long mobile theater can be challenging.
Where can Game Runner setup?
Because the Game Runner Mobile Video Game Theaters are self contained, we can setup almost anywhere there is ample level parking. We can easily setup at homes, parks, businesses, schools, sports fields, churches, community centers, etc.
How much do events cost?
Game Runner pricing is highly competitive with the average cost of other events such as inflatable parties, race tracks, or other types of parties consisting of 10 or more people. See the Pricing tab for exact pricing information and specials.
I live in (your address), is there a mileage, drop off, or delivery fee?
We have a fairly extensive service area in which we do not charge for additional mileage. In the case that your event is out of our service area, give us a call and we will work out a reasonable mileage quote. We do not charge any additional fees for delivering or dropping off our mobile theater.
Do you require a deposit to book an event date?
Yes, in order to hold an event date and time, a deposit of $100.00 is required. The balance is due one week before the event date. If you are planning an event within less than 1 week of an available event date, bookings will require full payment.
Will you need to plug into my home's power source?
No at all. Game Runner is a fully self contained unit. We have our own generators on board that provides power to run all of our systems. There is no need to plug anything into your home's power system.
Do I need to supervise the party?
While parents are always welcome to observe or participate in the fun, it is normally not necessary. We do however ask that at least one adult/host be present to supervise children 5 years and under. Game Runner includes a Game Coach(s) who will keep everything running smoothly and everyone engaged in the fun.
Is it appropriate to tip the Game Coach?
Yes, it's appropriate, for a job well done. Our staff works hard before, during, and after the event to ensure everyone has a good time; and, although, gratuity is not required, it is encouraged, (and appreciated), if you feel your Game Coach has exceeded your expectations.
Are food and beverages allowed inside the Game Runner Mobile Video Game Theaters?
Sorry, but due to the sensitive nature of the electronics inside the theaters, we do not allow any food or beverages inside. If booking a Movie Party we do permit popcorn, chips, and resealable drinks since there is no handling of game controllers.
Are alcohol or drugs allowed inside the Game Runner Mobile Video Game Theaters?
Of course alcohol can be served at your event as long as you provide it. We will not serve or provide any alcohol to anyone. Drugs will not be tolerated in or around the Mobile Game Theaters. If our game coach notices any drugs being used or alcohol being served to minors we will have the right to terminate the event immediately and will be forced to report this illegal activity to the proper authorities.
How do you handle parties in bad weather?
Game Runner is a self contained, insulated, and climate controlled environment. Rain will not ruin the fun!
We have a high-output air-conditioning systems to keep you cool in the hot and humid South Florida weather.
Tropical Storm & Hurricanes:
We cannot operate in Tropical Storm or Hurricanes conditions…. Because of the uncertainty of storms, we will continue to operate as long as it is safe for us to be on the road. We will work with you to reschedule or cancel a party if you need time for storm preparation or storm clean up.
What games are available to play?
We carry a fairly comprehensive catalog of games ranging from E to M in ratings. Game Runner is meant to be a social gaming experience so most of our games are multi-player.
Where can you park? (DAMAGE)
If the event host requests our Mobile Game Theater to be positioned in a certain way or parked in a specific location (other than the required parked position) we (Game Runner LLP and our Employees) will not be responsible for any property or equipment damage made by our Mobile Game Theater due to the request made by the event host. If any damage is made willfully or purposely by the event’s guests, Game Runner LLP will have the right to charge the client’s credit card for damages to our trailer or equipment. We (Game Runner LLP) or our employees and/or the Mobile Game Theater will not be held responsible for any injuries/damages sustained on the client’s property or in any location our Mobile Game Theater is parked at for an event. Event host/client will be held responsible for any damages and/or injuries. Our Mobile Game Theater must be parked in a spacious parking spaces, we will not park in any area that can result in someone getting hurt or causing property damage. Our Mobile Game Theater will not be detached from our truck, this is to protect anyone from getting hurt.
What do you do with my information?
Game Runner LLP is adamant about protecting your privacy and personal information. All information we obtain from our customers on our site or in person will strictly be used for bookings and all information gathered from our customers will be kept secured, we use such info only to enhance your experience. We do not share, sell, rent or disclose any of your personal information to others.
What is the cost if something is damaged or missing?
An inventory of all games, controllers and equipment is performed before and at the conclusion of each event. If any equipment is found damaged or missing, the client will be responsible for financially reimbursing Game Runner LLP for the damaged or missing equipment.
The fees are as follows:
Video Game Disc or SD Card – $75
Video Game Controller – $100
Sound Bars – $100
Seats - $450
Game Runner Signage – $250
Video Game System – $550
HD or 4K LED TVs – $600
What do you do with the pictures you take?
While your party is in effect the Game Coach will be taking pictures of the party from inside and outside the Game Theater. You will then be able to view these pictures and video on the Game Runner LLP Facebook page and mygamerunner Instagram account and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on our Facebook page & Instagram account please contact us prior to the party. This is a service we provide to our guests so they can be sure to capture their gaming party as it happens.